Privacy Policy

We collect information to provide you with bespoke salon services, ensure treatment safety, and fulfill statutory tax obligations in India. The information we may collect includes: • Personal Identity & Contact Data: Full name, telephone/mobile number, email address, gender, birth date/anniversary (for personalized offers and birthday privileges). • Appointment & Service History: Dates and times of your studio visits, services selected (e.g. hair coloring, keratin, hydra facials, bridal packages, nail art), preferred stylists, and product purchase history. • Health & Allergy Disclosures (Voluntary): Skin sensitivity, scalp allergies, prior reactions to chemical treatments (bleach, ammonia, essential oils), or pregnancy status to ensure safe application of products. • Billing & Financial Details: Payment modes (UPI, debit/credit cards, cash), transaction reference numbers, and GSTIN (if a B2B tax invoice is requested). We do not store sensitive debit/credit card numbers or UPI PINs on our servers. • Digital Usage Data: IP address, device type, browser information, pages visited on our website, and interaction data collected through cookies to enhance browsing performance.

Your information is collected and processed for genuine business and operational purposes, including: • Appointment Management: Scheduling, rescheduling, sending booking confirmations, stylist assignments, and appointment reminders via SMS, WhatsApp, and email. • Safe Service Customization: Reviewing past treatment formulas, hair porosity, scalp health, and skin reaction history to achieve optimal aesthetic outcomes safely. • GST Invoicing & Compliance: Generating valid Goods & Services Tax (GST) invoices and maintaining statutory accounting records as required by the Ministry of Finance, Government of India. • Studio Communications & Customer Support: Addressing feedback, service queries, membership renewals, and salon package claims. • Marketing & Promotional Updates: Informing you of seasonal festive packages, VIP membership rewards, and salon discounts. You may opt out of promotional communications at any time.

For specialized chemical and skin treatments—including global bleaching, permanent smoothing, nanoplastia, chemical peels, and brow/lash tinting—our senior estheticians and stylists record consultation notes and patch test reactions. Such information is classified as sensitive personal data under Indian law and is held in strict confidence. It is accessible solely by the certified stylists and salon directors responsible for administering your care.

We maintain a strict policy of never selling, renting, or leasing your personal information to third-party data brokers or marketing agencies. We share information only under the following limited circumstances: • Authorized Service Providers: Trusted technology partners that support our operations—such as Meta WhatsApp Cloud API for automated booking notifications, transactional SMS gateways, cloud hosting providers, and authorized Indian payment aggregators. These vendors are bound by non-disclosure agreements and data protection obligations. • Legal & Regulatory Authorities: When required by applicable Indian law, court summons, or regulatory authorities (e.g. GST Department, Department of Revenue, or local law enforcement agencies) to comply with statutory legal processes. • Protection of Rights: When necessary to enforce our Terms of Service, defend against legal claims, or protect the physical safety of our patrons, employees, and property.

We implement industry-standard technical, physical, and administrative safeguards to protect your personal data against unauthorized access, loss, misuse, or alteration. These measures include: • Role-based access controls limiting client records strictly to active studio receptionists, managers, and directors. • Encrypted data transmission using Secure Sockets Layer (SSL/TLS) across our entire web domain. • Periodic security audits, access logging, and strict internal confidentiality agreements with salon personnel. • Secure server hosting within certified cloud facilities adhering to Indian data localization and security norms.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as mandated by statutory Indian regulations. Specifically: • Tax & Invoicing Records: Invoices, payment ledgers, and billing records containing GST numbers are retained for 8 years as stipulated by the Central Goods and Services Tax Act, 2017 (CGST Act). • Service & Consultation Profiles: Retained for the duration of your active relationship with Kira Unisex Salon to facilitate treatment continuity. • Marketing Contact Data: Retained until you request deletion or unsubscribe from our alert broadcasts.

Under the Digital Personal Data Protection Act, 2023, you hold the following statutory rights regarding your personal data: • Right to Access: You can request a summary of personal data held about you by Kira Unisex Salon. • Right to Correction & Erasure: You may request the correction of inaccurate data or the deletion of non-essential profile information. • Right to Grievance Redressal: You have the right to register concerns or complaints with our designated Grievance Officer. • Right to Nominate: You may designate an individual to exercise rights on your behalf in the event of death or incapacity. • Right to Withdraw Consent: You can withdraw consent for marketing SMS/WhatsApp messages at any time by texting 'STOP' or contacting our front desk.

Our website uses cookies and similar caching technologies to store session preferences, remember previous booking selections, and analyze aggregated visitor traffic. You can adjust your browser settings to reject cookies; however, certain interactive booking features may have limited performance as a result.