Terms of Service

• Advance Bookings: We recommend reserving appointments in advance through our website, WhatsApp concierge, or front desk to guarantee stylist availability. • Punctuality & Grace Period: Please arrive 10 to 15 minutes prior to your scheduled treatment time to allow for consultations and prep. If you arrive more than 15 minutes past your appointment time, we reserve the right to shorten the treatment duration or reschedule the slot to avoid delaying subsequent clients. • Peak Hour Adjustments: During wedding, Diwali, and festive seasons, appointment confirmation may require advance reconfirmation via WhatsApp or phone call.

• Notice Period: If you need to reschedule or cancel your appointment, we kindly request a minimum notice of 2 to 4 hours prior to the scheduled time. • No-Shows: Frequent unnotified cancellations or repeated no-shows may result in requirement of an advance deposit for future reservations. • Salon Rescheduling: While rare, in instances of sudden power interruptions, equipment maintenance, or stylist illness, Kira Salon reserves the right to reschedule your session to a mutually agreeable time slot.

• Mandatory Patch Testing: For high-lift bleaching, global hair color, keratin smoothing, chemical straightening, eyelash lifting, and clinical facials, a skin sensitivity patch test 24 to 48 hours prior is strongly advised, especially for first-time clients or those with sensitive skin. • Client Health Disclosures: You agree to inform your stylist/esthetician of any existing scalp abrasions, dermatological conditions, open cuts, allergies, prior adverse reactions, or pregnancy before service initiation. • Limitation of Liability: If you choose to proceed with a chemical treatment without an advised patch test, or fail to disclose relevant allergies or past medical/cosmetic history, Kira Unisex Salon and its staff shall not be held liable for unanticipated allergic reactions, hair breakage resulting from undisclosed prior treatments, or skin irritation.

• GST Compliance: All service prices and retail product prices displayed in our catalog and studio menus are subject to applicable Goods and Services Tax (GST) as mandated by the Government of India (typically 18% for salon services, or specified rates for retail goods). • Price Variations: Stated prices for chemical services (such as Balayage, Highlights, Keratin, and Hair Botox) are starting estimates and may vary depending on hair length, density, formulation volume, and stylist seniority. Your stylist will provide an upfront final quote during your in-chair consultation before commencing the service. • Accepted Payment Modes: We accept UPI (Google Pay, PhonePe, Paytm, BHIM), Indian & International Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, and Cash. Official GST receipts are issued for every transaction via printed bill or digital SMS/WhatsApp invoice. • Refund Policy: Due to the nature of beauty and grooming services, fees paid for completed treatments are non-refundable. If you are unsatisfied with any aspect of your service, please notify the salon manager within 48 hours so we can evaluate and offer an appropriate touch-up or complimentary corrective solution.

• Non-Transferable: Kira Salon Memberships (Silver, Gold, Platinum) and promotional festive vouchers are strictly personal, non-transferable, and non-refundable. • Validity Period: Each membership tier and package has a specific validity duration (e.g. 3, 6, or 12 months from purchase). Unutilized services or benefits cannot be redeemed past the expiration date. • Non-Combinable: Membership discounts cannot be merged with seasonal festive discount packages or special festival offers unless explicitly authorized in writing by Kira Salon management.

• Salon Gowns & Care: We provide protective capes and robes during coloring and washing services; however, clients are advised to avoid wearing delicate or high-value garments to chemical appointments. • Valuables Disclaimer: Guests are requested to keep mobile phones, handbags, and jewellery in their custody at all times. Kira Unisex Salon is not responsible for any loss, damage, or misplacement of unattended personal items on salon premises.

To maintain a tranquil, safe, and respectful environment for all guests and staff: • Zero Tolerance Policy: Any form of verbal harassment, abusive language, discrimination, inappropriate physical conduct, or intoxication towards salon team members or fellow guests will result in immediate termination of the service and eviction from the premises. • Health & Hygiene: For the safety of other patrons and hygiene standards, our directors reserve the right to refuse or postpone services to individuals exhibiting contagious scalp or skin infections (e.g. active lice infestation, open lesions, contagious rashes). • Children Supervision: Children accompanying parents must remain supervised in the lounge area for their own safety around styling tools, hot appliances, and scissors.

All content on our website—including brand names, logos, salon imagery, treatment descriptions, graphics, and software—is the exclusive intellectual property of Kira Unisex Salon and protected under the Copyright Act, 1957 and Trade Marks Act, 1999 of India. No part of this content may be copied, reproduced, or distributed without prior written consent.

These Terms of Service and any disputes or claims arising out of salon visits, website usage, or service transactions shall be governed by and construed in accordance with the laws of India. Any legal proceedings, disputes, or arbitrations shall be subject to the exclusive jurisdiction of the competent civil courts located in Pune, Maharashtra, India.

If you have any questions or feedback regarding these Terms, please contact our management team: • Salon: Kira Unisex Salon • Address: Snebangan Residency, Shop no: 17, 18, Green drive road, Wakad, Pune, Maharashtra 411057, India • Phone: +91 9859 9859 61 • Email: kiraunisexsalon@gmail.com • Operating Hours: Monday to Sunday: 10:00 AM – 9:00 PM IST